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Hornbill Self Service  ensures your team can enhance the user experience enabling users to be self-sufficient.

Adopting self-service will transform the efficiency of your support function, by diverting a significant percentage of your inbound support requests you can drive down cost to resolve by up to 97% and free your team to focus on proactive service enhancements.

Get Live Demo

We identified the need for a better Self-Service Portal, as we do not take requests by phone. Instead, our customers request help or submit service requests via a single shared portal which needed to be very intuitive. Little or no training is needed for analysts and customers are up and running in minutes.

London Borough of Brent

Self-Service Key Benefits

Enhance the Experience

Users expect to be self-sufficient. Ensuring they can quickly and easily engage with services will increase both efficiency and drive up satisfaction.

Drive down Service Costs

McKinsey research highlights that up to 40% of services can be automated today. Embracing self service can drive down ticket costs from $104 (IT Support) to $2 (self service).

Free your team to Innovate

By driving users to self service you can free up previous locked resource to design and roll out enhanced service flows, automation and add more value to the changing business.

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