Product Demo: Critical Considerations before switching your Service Desk Tool

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In this follow-up Product Demo session, Steve Boardman, Hornbill Product Specialist, will perform a deep dive into the essential capabilities you need to drive adoption of Self-Service, Automation and Integration. 

5th May, 11am (BST)

He will demonstrate how a no-code platform enables self-sufficiency and allows any service delivery team to design, adapt and automate their processes.

Service teams have witnessed an 8-fold increase in ticket volumes, a 14-fold increase in digital transformation projects. The shift to remote working made service requests more complex and required business processes to be adapted, will remain in flux well into the year ahead. Make no mistake, this is the era of hyper transformation and doing nothing to change, is a spectacularly bad idea.  


  1. A modern framework for selecting your new Service Desk tool
  2. The hidden pitfalls to avoid revealed
  3. Key capabilities to drive adoption and IT self-sufficiency


The edge indicators of those teams who do not invest in enabling change are already showing the stark reality. In both Q3 and Q4 2020, outsourcing of IT Service Desks grew by 60% each quarter, research by leading analysts highlight that 43% of board executives think they can outsource IT with no adverse effects.