Self- Service & Automation: Product Demo

Registration

In this follow-up ProducDemo session, Steve Boardman, Hornbill Product Specialist, will perform a deep dive into Self-Service and Automation. He will demonstrate key capabilities and innovations that will drive self-service adoption and automate repetitive tasks.  

9th March - 11am (GMT) - 25 minutes
With Steve Boardman, Hornbill Product Specialist 

With industry adoption rates for Self-Service averaging a paltry figure of less than 10%, Hornbill customers are bucking this trend. With average adoption rates of 45%, many Hornbill customers have switched off phone and email as support channels, and Automation is saving thousands of hours on activities that IT no longer needs to touch.  

Takeaways:

  1. Strategies to drive self-service adoption  
  2. Methods to automate repetitive tasks 
  3. Key innovations to transform your digital strategy 

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Bucking the 10% industry average for Self-Service uptake, Hornbill customers are achieving adoption rates of 45%, switching off phone and email support channels, and with automation, saving thousands of hours on activities that IT no longer needs to touch.