Self-Service & Automation: Product Demo

Replay Webinar

Self-Service & Automation: Product Demo

Replay our latest Product Demo

Speakers: Patrick Bolger - Chief Evangelist, Hornbill
  Steven Boardman - Product Specialist, Hornbill

In this follow-up Product Demo session, Steve Boardman, Hornbill Product Specialist, will perform a deep dive into Self-Service and Automation. He will demonstrate key capabilities and innovations that will drive self-service adoption and automate repetitive tasks.

The pandemic has strained resources and budgets to breaking point. Old transformation strategies are untenable, leaving organisations at a critical turning point, as they navigate a path out of 2020’s quagmire. Self-Service and Automation are more important than ever, and their adoption is instrumental to your new strategy.

With industry adoption rates for Self-Service averaging a paltry figure of less than 10%, Hornbill customers are bucking this trend. With average adoption rates of 45%, many Hornbill customers have switched off phone and email as support channels, and Automation is saving thousands of hours on activities that IT no longer needs to touch.  

Takeaways:

  1. Strategies to drive self-service adoption  
  2. Methods to automate repetitive tasks 
  3. Key innovations to transform your digital strategy 

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Bucking the 10% industry average for Self-Service uptake, Hornbill customers are achieving adoption rates of 45%, switching off phone and email support channels, and with automation, saving thousands of hours on activities that IT no longer needs to touch.