Self- Service & Automation: You need to knock this out of the park


Leading Industry Figure and Hornbill Chief Evangelist, Patrick Bolger, will explain why Self-Service and Automation are the best tools in your arsenal, what you can do to drive adoption, and how to knock it out of the park

2nd March - 11am (GMT) - 25 minutes
With Patrick Bolger, Chief Evangelist, Hornbill

The pandemic has strained resources and budgets to breaking point. Old transformation strategies are untenable, leaving organisations at a critical turning point, as they navigate a path out of 2020’s quagmire. Self-Service and Automation are more important than ever, and their adoption is instrumental to your new strategy.


  1. Digital strategy to navigate the path out of Covid-19
  2. The tools you need to put Service Management front and centre in your digital transformation strategy
  3. Methods to drive self-service adoption and automate repetitive tasks


Bucking the 10% industry average for Self-Service uptake, Hornbill customers are achieving adoption rates of 45%, switching off phone and email support channels, and with automation, saving thousands of hours on activities that IT no longer needs to touch.

The second session in our series of webinars, will encapsulate a “deep dive” with our Hornbill Product Specialist, Steve Boardman, who will demonstrate key capabilities to ensure you make the most of your investment.

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