Self- Service & Automation: You need to knock this out of the park

Registration

Leading Industry Figure and Hornbill Chief Evangelist, Patrick Bolger, will explain why Self-Service and Automation are the best tools in your arsenal, what you can do to drive adoption, and how to knock it out of the park

2nd March - 11am (GMT) - 25 minutes
With Patrick Bolger, Chief Evangelist, Hornbill

The pandemic has strained resources and budgets to breaking point. Old transformation strategies are untenable, leaving organisations at a critical turning point, as they navigate a path out of 2020’s quagmire. Self-Service and Automation are more important than ever, and their adoption is instrumental to your new strategy.

Takeaways:

  1. Digital strategy to navigate the path out of Covid-19
  2. The tools you need to put Service Management front and centre in your digital transformation strategy
  3. Methods to drive self-service adoption and automate repetitive tasks

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Bucking the 10% industry average for Self-Service uptake, Hornbill customers are achieving adoption rates of 45%, switching off phone and email support channels, and with automation, saving thousands of hours on activities that IT no longer needs to touch.

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The second session in our series of webinars, will encapsulate a “deep dive” with our Hornbill Product Specialist, Steve Boardman, who will demonstrate key capabilities to ensure you make the most of your investment.

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