|Speakers:||Samantha Murray - Product Marketing, Hornbill|
Tech has exploded with constant change in the last 15-20 years, but 2020 and the Coronavirus pandemic have changed the service management landscape beyond recognition. The staggering rate of change has been the catalyst for an unprecedented 14-fold increase in digital transformation projects, as businesses move to react to the new and ever-changing challenges.
Amongst a plethora of differences in the workplace today, remote working has grown, service desk engagements have increased, and with the rate of human error in IT remaining around 30%, businesses need to adapt and accommodate this change or face being left behind and outpaced by competitors.
Technology is always improving, and if departments within businesses are moving with this, IT shouldn’t be left behind. Cited by McKinsey, the reality is just 30% of internal operations being digitally automated to date and fewer than 5% of organizations fully leveraging the opportunity to automate. Accepting and accelerating this could change the course of IT drastically.
Join Samantha Murray, Hornbill Product Marketing, for this 25-minute session as she explores five levels of progress as businesses move to embrace change and accept the new normal we all now face. This latest webinar; Power of Automation: Why you should level up your IT efficiency delves into the benefits of thinking beyond ITSM and what’s next for IT in what can be considered the golden era for IT.
The edge indicators of those teams who do not invest in enabling change are already showing the stark reality. In both Q3 and Q4 2020, outsourcing of IT Service Desks grew by 60% each quarter, research by leading analysts highlight that 43% of board executives think they can outsource IT with no adverse effects.