Research by SDI during 2019 revealed that Service Desks still spend most of their time firefighting due to heavy workload, as business demand for services continues to rise. Service Desk professionals remain frustrated by the inability to easily produce reports, demonstrate value, and the usability and functionality of their Service Desk tools.
In this insightful webinar, SDI’s Senior Research Analyst, Scarlett Bayes will ask Hornbill’s Chief Evangelist, Patrick Bolger to explain the innovations that modern service management tools provide to address these top challenges. They will be joined by Darren Rose (IT Service Director) at VINCI Construction UK who will explain how to apply these innovations at the coalface and change the perception of how IT delivers business value.
If you are committed to improving your service experience and team performance, this could be the most valuable 45 minutes you will spend during 2020.